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Terms of Service

Effective Date: 11/20/2024

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This Terms of Service govern your access to and use of the services, software, and websites provided by Dimensional Risk (referred to as “we,” “us,” or “our”). By accessing or using the Service, you agree to comply with these Terms and our Privacy Policy. If you do not agree, you must not use the Service. If you are accessing the Service on behalf of an organization, you represent that you have the authority to accept these Terms on behalf of the organization.

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User Accounts

To access the Service, you must provide accurate and complete information during account registration and ensure it remains up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Unauthorized access or suspicious activity should be reported immediately. Accounts must be registered by users aged 13 or older, and automated registrations are strictly prohibited.

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Data Protection and Security

Dimensional Risk employs secure, third-party infrastructure to store and process data. This infrastructure adheres to international standards for data encryption and security and complies with South Africa’s Protection of Personal Information Act (POPIA).

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Data is encrypted during transmission and storage, with strict access controls to ensure that only authorized personnel can access sensitive data. By using our Service, you consent to these measures. Additionally, you are responsible for safeguarding your credentials and ensuring compliance with local laws when using the Service. Any suspected data breaches should be reported to us immediately.

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Cross-Border Data Transfers

Your personally identifiable information may be transferred to or accessed from our offices, personnel, or third-party partners located globally. The Service may also be hosted or viewed in jurisdictions with differing data protection laws. By using the Service, you consent to these cross-border transfers and understand that South African law governs all aspects of the Service, irrespective of your location. Dimensional Risk ensures compliance with international data protection frameworks, including POPIA and applicable global standards.

For users located in the European Union, Dimensional Risk complies with GDPR (General Data Protection Regulation). You have the right to access, correct, delete, or restrict the processing of your personal data. If you are a user in the United States, Dimensional Risk adheres to the California Consumer Privacy Act (CCPA) and other applicable state laws. Users from all jurisdictions are encouraged to review their rights under our Privacy Policy.

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Outside Contractors

Dimensional Risk may engage independent contractors, vendors, or suppliers (“Outside Contractors”) to provide services necessary for the operation of the Service, such as hosting, payment processing, and fraud prevention. These Outside Contractors may have access to your personally identifiable information only to the extent necessary to perform their duties. We require that these contractors:

  1. Protect your information consistent with our Privacy Policy.

  2. Use it solely for the contracted purpose or as required by law.

For additional information about sub processors, refer to our Data Protection Addendum.

 

Sale of Business

In the event of a sale, merger, or other transfer of all or substantially all assets related to Dimensional Risk, or in the event of bankruptcy or reorganization, we reserve the right to transfer information, including personally identifiable information, to a third party. Such third parties must agree to adhere to the terms of this Privacy Policy.

 

Affiliates

Dimensional Risk may share your information, including personally identifiable information, with our Corporate Affiliates. For purposes of these Terms, a “Corporate Affiliate” is any entity that directly or indirectly controls, is controlled by, or is under common control with Dimensional Risk. Corporate Affiliates will treat your information in accordance with this Privacy Policy.

Linked Websites and Services

The Service may provide links to other websites or services. Dimensional Risk is not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party websites or services you interact with. These Terms apply solely to the information collected through the Dimensional Risk Service.

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Security of Information

Dimensional Risk takes precautions to safeguard your information using physical, electronic, and managerial measures designed to prevent unauthorized access, maintain data security, and ensure appropriate use of your information. Despite these efforts, no system is foolproof. By using the Service, you acknowledge that intentional misconduct will be the standard for evaluating compliance with any duty to protect your personally identifiable information under applicable law. For more details, refer to our Security Policy.

Whom Do I Contact if I Have Any Privacy Questions?

If you have any questions or comments about this Privacy Policy or feel that we are not abiding by its terms, please contact our Privacy Agent using the following details:

9 Lena Ahrens Street Unit 1 La Cortille, Glenwood, 4051 Durban, South Africa

 We request that you refrain from sending or disclosing sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Dimensional Risk Services. If you send such sensitive personal data as part of user-generated content, you consent to its processing in accordance with this Privacy Policy. If you do not consent to such processing, please do not submit such content to our platform.

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By using the Dimensional Risk Service, you signify your acceptance of this Privacy Policy. If you do not agree to its terms, you should not use the Service. Continued use of the Service following changes to this Privacy Policy signifies your acceptance of those changes.

 

Indemnification

You agree to indemnify and hold Dimensional Risk harmless from any claims, liabilities, or damages arising from your use of the Service, violations of these Terms, or infringement of third-party rights. You must cooperate fully with Dimensional Risk in any legal defense related to such claims.

Limitation of Liability

Dimensional Risk provides the Service on an "as is" and "as available" basis without warranties of any kind. We are not liable for any damages resulting from Service interruptions, data loss, or device malfunctions, including those caused by viruses, bugs, or unauthorized access. In all cases, Dimensional Risk’s liability is limited to the amount paid by you in the 12 months preceding the incident.

 

Arbitration

Disputes arising from these Terms will be resolved through binding arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA). Arbitration will be conducted individually, and class actions or representative claims are prohibited. You may opt out of arbitration by providing written notice within 30 days of accepting these Terms.

 

Governing Law and Venue

These Terms are governed by South African law. Any disputes not resolved through arbitration will be adjudicated exclusively in South African courts. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

Entire Agreement

 

These Terms, together with our Privacy Policy, represent the entire agreement between you and Dimensional Risk. Any unauthorized assignment of these Terms is void. Dimensional Risk reserves the right to assign its rights and obligations without prior notice.

Territorial Restrictions

 

Dimensional Risk operates primarily within South Africa. Access to the Service may be restricted in regions where local laws conflict with these Terms. Users are responsible for compliance with applicable laws in their jurisdiction.

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