Privacy Policy for Dimensional Risk
Effective Date: 19/11/2024
Your privacy is of utmost importance to Dimensional Risk. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, software, and websites (collectively referred to as the "Dimensional Risk Services"). It also describes your rights and options regarding the information we collect. By accessing or using the Dimensional Risk Services, you agree to the practices described in this Privacy Policy. If you do not agree, you must discontinue using our services. This Privacy Policy is an integral part of our Terms of Service and operates in conjunction with applicable data protection laws and regulations.
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Scope of this Privacy Policy
This Privacy Policy governs the collection and handling of personal and non-personal information through the Dimensional Risk Services. It applies specifically to information obtained from users interacting with our platform, whether by creating accounts, using features, or submitting data. However, this policy does not cover all types of information we process. Certain data collection and processing practices are governed by additional agreements, such as our Data Protection Addendum, which applies to contractual relationships. Furthermore, internal policies regulate our commitments to employees. All users, customers, and employees can expect transparency and accountability from Dimensional Risk when it comes to their data.
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Information We Collect
Dimensional Risk collects a combination of personally identifiable information and non-personally identifiable information. Personally identifiable information includes data that can identify or contact you, such as your name, email address, phone number, and billing details. We collect this information when you register an account, interact with customer support, or voluntarily provide it during your use of the services. Non-personally identifiable information, on the other hand, includes data such as browser type, operating system, and usage patterns, which cannot be used alone to identify you. While some of this data is collected automatically as you navigate our platform, other details may be derived through your interactions with specific features.
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Why We Collect Your Information
The information we collect serves to improve your experience and enable the functionality of the Dimensional Risk Services. Your data allows us to personalize your interactions, maintain account security, and deliver essential communications, such as account updates or service notifications. Additionally, we use this information to comply with applicable laws, detect potential fraud, and enhance the overall security of our platform. Importantly, Dimensional Risk does not sell your personal data to third parties. All data processing activities are conducted in compliance with relevant privacy laws, ensuring that your information is handled responsibly and transparently.
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How We Collect Your Information
Dimensional Risk gathers information both directly and indirectly. Direct collection occurs when you provide details during account creation, communication with our support team, or through voluntary submissions. Indirectly, we collect information automatically via cookies, log files, and similar tracking technologies. These tools help us understand your behavior on our platform, such as which features you use most frequently or how you interact with other users. Additionally, we may receive information about you from third-party integrations you enable, such as payment processors or document-sharing services, and from other users who invite you to collaborate on tasks or projects.
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Use of Cookies and Tracking Technologies
Dimensional Risk employs cookies and other tracking technologies to enhance user experience, analyze traffic patterns, and tailor content to individual preferences. These tools collect information such as browser type, IP address, and usage behavior, which help us improve the platform’s functionality and efficiency. Cookies also facilitate smoother navigation by remembering your preferences. While most browsers allow you to manage or disable cookies, doing so may impact your ability to fully utilize certain features of the Dimensional Risk Services. For more information on our use of cookies and how to opt-out, please refer to our Cookie Policy.
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Where Your Information is Transferred
Dimensional Risk may process and store your information on secure servers located in various countries, including regions outside your own. This means your data might be transferred to jurisdictions with different data protection laws than your country of residence. By using our services, you consent to these transfers. Regardless of the location, we implement robust security measures to ensure your data remains protected. For users in South Africa, our practices align with the Protection of Personal Information Act (POPIA), and for users in the European Union, we adhere to the General Data Protection Regulation (GDPR). Your data is handled in accordance with all relevant legal standards.
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Protecting Your Information
At Dimensional Risk, we take the security of your information seriously. We utilize advanced encryption methods, access controls, and monitoring systems to safeguard data from unauthorized access or breaches. These measures are designed to protect your personal and non-personal data while ensuring compliance with legal requirements. Despite our rigorous efforts, no system is entirely immune to risks. If a data breach occurs, we will notify affected users promptly and take immediate steps to mitigate any potential harm. Users are encouraged to use strong passwords and monitor account activity for suspicious behavior.
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Retention of Information
Your information is retained only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. Once your data is no longer needed, we securely delete or anonymize it. If you request the deletion of your data, we will comply unless legal obligations or ongoing service requirements necessitate retention. However, due to the nature of backup systems and legal requirements, certain records may persist in archival formats. We strive to ensure that any retained data remains secure and inaccessible for unauthorized purposes.
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Sharing Your Information
We share your information only when necessary and in alignment with this Privacy Policy. Trusted service providers, known as "Outside Contractors," may access your data to perform specific tasks such as hosting, payment processing, or customer support. These contractors are bound by strict confidentiality agreements and are prohibited from using your information for purposes beyond their contractual obligations. In cases of business mergers, acquisitions, or asset transfers, your information may be shared with the acquiring entity under the same privacy protections. We may also disclose information to comply with legal requirements or to protect the safety of our users and services.
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Children’s Privacy
Dimensional Risk does not knowingly collect personal information from individuals under the age of 16. Our services are designed for use by businesses and professionals, and we take steps to ensure compliance with this standard. If we discover that we have inadvertently collected data from a minor, we will promptly delete it. Parents or guardians who believe their child’s information has been shared with us are encouraged to contact us immediately for resolution.
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Your Rights Regarding Your Information
You have a range of rights concerning your personal data, including the ability to access, correct, or delete your information. If you wish to withdraw your consent for data processing, you may do so at any time. Additionally, you have the right to request the transfer of your data to another service provider or opt-out of certain types of communication. To exercise these rights, contact us at teamsupport@dimensionalrisk.com. While we strive to honor all requests, some actions may be restricted by legal or technical limitations.
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Updates to this Privacy Policy
Dimensional Risk may update this Privacy Policy to reflect changes in legal requirements or business practices. Significant updates will be communicated to users via email or notifications within the Dimensional Risk Services. Minor updates that do not materially impact the handling of personal data may not be accompanied by direct communication. We encourage users to review this Privacy Policy periodically to stay informed about how their information is managed. Continued use of the Dimensional Risk Services following updates constitutes acceptance of the revised policy.
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Contact Information
For questions, concerns, or requests related to this Privacy Policy, please reach out to our Privacy Agent:
Email: teamsupport@dimensionalrisk.com
Postal Address:
9 Lena Ahrens Street Unit 1 La Cortille, Glenwood, 4051 Durban, South Africa